About Transport for NSW

The vision of the NSW Government is for a truly integrated transport authority which drives better transport outcomes for the NSW community.

Transport for NSW has been established with this vision firmly at the core.

Decision making for planning and policy is centralised in Transport for NSW. The organisation is responsible for improving the customer experience, planning, program administration, policy, regulation, procuring transport services, infrastructure and freight.

The operating agencies such as RailCorp, Roads and Maritime Services, State Transit and Sydney Ferries now focus solely on service delivery – providing safe, reliable, clean and efficient transport services.

The focus for Transport for NSW is clearly set out: the customer, be they a public transport user, a motorist, pedestrian, farmer or importer. The customer is at the centre of everything Transport for NSW does.

That is why two of the six divisions in Transport for NSW have been dedicated to the customer - the Customer Experience Division and the Freight and Regional Development Division.

The divisions in the new organisation are:

• Customer Experience: responsible for ensuring the needs, preferences and opinions of customers are paramount in decision-making, planning and actions. Development of consistent standards and the use of information obtained from customers will drive improvements in services and planning.
• Freight and Regional Development: responsible for integrating freight strategies and programs to meet the current and future needs of the NSW economy and particularly regional economies.
• Planning and Programs: providing consolidated planning and overall investment advice for all modes.
• Transport Projects: accountable for delivering transport infrastructure projects that meet time, cost and quality objectives.
• Policy and Regulation: driving the development and implementation of customer focused legislative, regulatory and policy solutions.
• Transport Services: ensuring services across the whole transport portfolio meet the current and future needs of customers.

The NSW Long Term Transport Master Plan is a major initiative of Transport for NSW. This fresh approach to transport planning will involve extensive consultation and collaboration with all of NSW in an effort to develop a Long Term Transport Master Plan that will deliver lasting results for NSW.